Privacy Policy

Effective Date: January 7, 2026
Last Updated: January 7, 2026

Self Care Wallet ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and services.

1. Information We Collect

Personal Information You Provide

For All Users:

  • Name, email address, phone number

  • Password and login credentials

  • Location (city) - either automatically detected or manually selected during onboarding

  • Contact sync information (if you choose to enable contact access to send Care Dollars to friends)

For Business Accounts:

  • Company name, description, and website

  • Business address (state, city, street)

  • Company email and phone number

  • Employer Identification Number (EIN)

  • Number of employees

  • Security phrase (used to verify Care Dollar transactions)

  • Business logo/profile picture

Payment Information:

  • Stripe account connection details

  • Transaction history and Care Dollar balances

  • Payment card information (stored securely by Stripe, not on our servers)

Information Collected Automatically

  • Device type, operating system, unique device identifiers

  • App usage data, features used, QR code scans

  • Location data:

    • Precise location (GPS) is collected only with your explicit permission and is used solely to provide location-based features within the app, such as showing nearby services when you choose to use the "Use my current location" feature.

    • City-level location you manually select during sign up

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Show you nearby wellness services and businesses based on your location

  • Enable you to find services in your area

  • Allow you to send Care Dollars to friends

  • Verify your business identity using EIN (for business accounts)

  • Process Care Dollar transactions between users and businesses

  • Authenticate transactions when businesses scan user QR codes and enter their security phrase (for business accounts)

  • Connect and maintain your Stripe payment account (for business accounts)

  • Send SMS notifications (OTP codes for login/registration, password reset, phone number changes)

  • Provide customer support

  • Detect fraud and prevent unauthorized access

  • Comply with tax and financial regulations

  • Improve our services and personalize recommendations

3. SMS Text Messages

By providing your phone number, you consent to receive SMS messages including:

  • One-time passcodes (OTP) for login and registration

  • Account verification codes

  • Password reset codes

  • Phone number change verification

Message frequency varies based on your account activity. Message and data rates may apply.

Note: These are essential security messages required for account functionality. You cannot opt out of OTP and security messages as they are necessary to protect your account and verify your identity.

We do not sell your phone number. It's only shared with our SMS provider (Twilio) to deliver messages.

4. How We Share Your Information

We do not sell your personal information.

We share information with:

  • Stripe - to process payments

  • Twilio - to send SMS messages

  • AWS (Amazon Web Services) - to store data securely

  • Analytics providers:

    • Framer - website analytics

    • Google Analytics - general usage and traffic analytics

    • Datadog - monitoring, diagnostics, and service-level telemetry

  • Security services - for fraud prevention

Public Business Information:
Your business name, description, location, and logo are visible to app users so they can find your services.

User Location:
Your selected city/location is used to show you relevant nearby services and may be visible to businesses when you book services.

Legal Requirements:
We may disclose information to comply with laws, court orders, or to protect our rights and safety.

5. Security

We protect your information using:

  • Encryption

  • Multi-factor authentication

  • Regular security monitoring

Your security phrase is critical - it protects your business from unauthorized Care Dollar transactions. Never share it with anyone.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing and maintaining our services, complying with applicable legal, regulatory, accounting, and tax obligations, and enforcing our agreements.

Personal data is stored in accordance with the principles of data minimization and storage limitation under the General Data Protection Regulation (GDPR).

If you delete your account, we will stop processing and delete or anonymize your personal data without undue delay. After account deletion, personal data is not retained, unless continued retention is required or permitted by applicable law.

Certain categories of data, such as transaction, billing, or tax-related information, may be retained for longer periods where required to comply with legal obligations.

7. Your Rights

You can:

  • Access your personal information

  • Correct inaccurate information

  • Delete your account and data (subject to legal retention requirements)

California residents: You have additional rights under CCPA including right to know what data we collect and right to deletion.

8. Children's Privacy

Self Care Wallet is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Cookies

We use cookies and similar technologies to:

  • Remember your login and preferences

  • Analyze app usage

  • Improve performance

You can control cookies through your browser/device settings.

10. Third-Party Services

Our app integrates with third-party services (Stripe, social media). Their privacy policies apply to their services. We are not responsible for their practices.

Third-Party Privacy Policies:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

Email: support@selfcarewallet.com
Website: https://selfcarewallet.com

By using Self Care Wallet, you agree to this Privacy Policy.